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There are many excellent online courses. This has been hugely beneficial in my day to day work.
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- Louise Nolan
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A+ Electives Support Skills - Module 3 - Network Support
Course Aims
On course completion, you will be able to: Describe PC support industry job roles, Manage Windows using command line tools and edit the Registry,Use remote tools to deploy, maintain, optimise, and troubleshoot systems, Use tools to recover or restore a damaged installation, Configure and troubleshoot local network and wireless connections, Configure and manage users, groups, and shared resources, Configure and secure internet connections and web browser software, Perform preventive maintenance using approved tools and products, Assemble, disassemble, and upgrade PC and notebook components, Configure and update BIOS/CMOS, Troubleshoot, optimise, and upgrade hardware and Troubleshoot and maintain printers and scanners. |
Assumed Knowledge
You should have successfully completed the companion "CompTIA A+ Certification Essentials Support Skills" course or have equivalent previous experience of PC support. Specifically, it is recommended that you have the following skills and knowledge before starting this course: Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices, Install and configure peripheral devices, Identify types and characteristics of portable computers, Install and configure Microsoft Windows 2000 and Microsoft Windows XP, Perform basic PC maintenance and troubleshooting, Understand fundamental principles of securing IT systems and working safely, Communicate effectively with customers, Install and configure print and imaging devices and Understand fundamental principles of implementing LANs and internet access. |
Course Audience
This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration.
This is the essential foundation course for newcomers to PC support and provides students with the necessary training to ensure proficiency in PC installation and troubleshooting skills.
The course has been developed to produce competent PC support engineers who are capable of taking and passing CompTIA’s “A+ Certification” exams or other similar qualifications. |
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Table of Contents
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Connectivity and Client Options
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Configuring Network Properties
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Configuring Wireless Connections
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Configuring Client Options
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Sharing Resources
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Local and Domain User Accounts
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Planning and Implementing Groups
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Setting Share Permissions
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NTFS Folder and File Permissions
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Encrypting Files and Folders
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Internet Standards and Applications
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Development of the Internet
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File Transfer Protocol (FTP)
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Uniform Resource Indicator
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Configuring Internet Access
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Network Maintenance and Troubleshooting
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Summary
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