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There are many excellent online courses. This has been hugely beneficial in my day to day work.
- Louise Nolan


Problem Solving and Decision-Making Techniques




Course Aims
To learn a rational process for problem-solving, learn and practice creative techniques for generating solutions to business problems and learn a rational process for making decisions.
Assumed Knowledge
No previous formal knowledge or experience of Decision Making is required.
Course Audience
Anyone whose work involves solving problems and making decisions

This course can be found in the following categories:
Courses > Soft Skills

Table of Contents
Solving Problems
  		• What is a Problem?
  		• Steps in Defining a Problem
     
    Brainstorming
  		• Equipment
  		• Technique
  		• Secondary Benefits from Brain storming
  		• Warm-Up Exercises
     
    Yellow Stickies
  		• Equipment
  		• Technique
     
    The ‘Fishbone Diagram’
  		• Equipment
  		• Technique
  		• Secondary Benefits
  		• Advantage of Fishbone Technique
     
    Force-Field Analysis
  		• Force Field Diagram
  		• Methodology to Undertake a Force Field Analysis
  		• Example of a Force Field
    Other Ideas for Solving Problems
  		• Use All Your Senses
  		• Switch Off - Let it Simmer
  		• Use Music or Nature to Relax
  		• Sleep on it
     
    Decision-Making
  		• What is a Decision?
  		• The Decision Process
  		• Style and Intuition
  		• Systematic Approach
  		• Intuitive Approach
  		• Indecisiveness
     
    Tools of the Trade
  		• Decision Analysis
     
    Group Decision-Making
  		• Group Decision-Making
     
    Ten Decision Life-Savers
  		• Ten Decision Life-Savers
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