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There are many excellent online courses. This has been hugely beneficial in my day to day work.
- Louise Nolan


Contact Management Courses


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Our members enjoy an ever-increasing library of over 575 online training courses at their fingertips. Simply search for a course, choose a category or scroll through the complete library.
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Courses  > Contact Management

Microsoft Outlook XP 2002 Level 1; Introduction [try before you buy]  [view course details]
Microsoft Outlook is a powerful personal information management program, to efficiently communicate, schedule appointments and tasks, record information and organise your files. In this course the reader will learn about outlook essentials, communicating with mail, organising contacts, scheduling with calendar, tasks, keeping a journal and using notes.

Microsoft Outlook XP 2002 - Information Management [try before you buy]  [view course details]
To build on some existing MS Outlook skills and/or user experience that may have been gained from our "Microsoft Outlook XP 2002 Level 1; Introduction" course. The reader will learn about customising outlook, managing messages, working with categories, working with rules, customizing views, different print styles, archiving and file management.

Microsoft Outlook 2002 (XP) Introduction [try before you buy]  [view course details]
To use the Desktop Information Manager application Microsoft Outlook 2002 (XP) to store and organise personal and business information. You will learn to send and receive email, schedule meetings and appointments, create a list of contacts and manage tasks.

Microsoft Outlook 2002 (XP) Advanced [try before you buy]  [view course details]
To get the most out of Outlook 2002 by exploring more advanced features of the application. This course concentrates on sharing and managing data, Office integration, customising Outlook and mobile access.

Microsoft Outlook 2000 New Features [try before you buy]  [view course details]
The aim of this course is to examine the main new features and wizards in Microsoft Outlook version 2000.

Microsoft Outlook 2000 Level 1; Introduction [try before you buy]  [view course details]
Readers will learn the fundamentals of the Microsoft Outlook 2000 mail system, the calendar/diary and will cover Tasks.

Microsoft Outlook 2000 Level 2; Intermediate [try before you buy]  [view course details]
Readers will build on fundamental knowledge of Microsoft Outlook, learning to use the application as a complete desktop information management system (that is, going far beyond the main mail and calendar tasks).

Microsoft Outlook 2000 Introduction [try before you buy]  [view course details]
MS Outlook functions as desktop information manager including managing files and folders and an mail message centre. On completion of this course, delegates will be able to navigate Outlook, get help, send and read e-mail, set and keep track of their appointments, tasks and contacts, post Notes, print and organise their Outlook desktop.

Microsoft Outlook 2000 Advanced [try before you buy]  [view course details]
Networked in an Exchange Server environment and with an Internet Mail configuration, Outlook becomes a full-featured e-mail client integrated with desktop information management with powerful groupware features. Outlook includes comprehensive group scheduling and meeting planner; shared calendars, contact and task lists; and groupware applications with custom forms and views.

Microsoft Outlook 98 Desktop Information Manager [try before you buy]  [view course details]
In standalone or single-user mode MS Outlook functions as desktop information manager (DTIM) including managing files and folders. On completion of this course, readers will be able to navigate Outlook, get help, set and keep track of their appointments, tasks and contacts, post Notes, print and organise their Outlook desktop.

Microsoft Outlook 98 Mail and Message Manager [try before you buy]  [view course details]
On completion of this course, readers will be able to use Microsoft Outlook 98 to set-up meetings and keep track of shared calendars, contacts and tasks, and use the Journal.

Microsoft Outlook 97 Desktop Information Manager [try before you buy]  [view course details]
In standalone or single-user mode MS Outlook functions as desktop information manager (DTIM) including managing files and folders. On completion of this course, readers will be able to manage their files and folders, set and keep track of their calendars, tasks and contacts and post Outlook Notes.

Microsoft Outlook 97 Mail and Message Manager [try before you buy]  [view course details]
Networked in an Exchange Server environment and with an Internet Mail configuration, Outlook becomes a full-featured e-mail client integrated with desktop information management with powerful groupware features. Outlook includes comprehensive group scheduling and meeting planner; shared calendars, contact and task lists; and groupware applications with custom forms and views. On completion of this course, readers will be able to set-up meetings and keep track of shared calendars, contacts and tasks, and use the Journal.

Microsoft Outlook Express [try before you buy]  [view course details]
Outlook Express is a one-stop online communications solution for Windows 95 and Windows 98. You can compose and receive rich-text e-mail and create a personalized address book to keep track of your contacts. Outlook Express helps you manage your mail folders to suit your needs and also lets you subscribe to and download articles from newsgroups.

Mail for Windows User Introduction [try before you buy]  [view course details]
On completion of this course, readers will understand the terminology of electronic mail and networking concepts; be able to access Mail and use the features and facilities of the package including sharing data between individual or groups; and appreciate how Mail can improve their communications productivity.

Microsoft Schedule+ 7.5 for Windows NT 4.0 [try before you buy]  [view course details]
On completion of this course, readers will be able to set and keep track of their appointments, tasks, contacts, and events (including setting reminders). They will also learn how to store and edit contact information.

Microsoft Schedule+ 7.0 Introduction [try before you buy]  [view course details]
MS Schedule+ is a time-management tool that you can use on your own or as part of a group. On completion of this course, readers will be able to set and keep track of their appointments, tasks, contacts, and events (including setting reminders). They will also learn how to store and edit contact information.

Microsoft Exchange 5.0 for Windows 95 User Introduction [try before you buy]  [view course details]
This intensive course is designed to provide readers a working knowledge of Microsoft Exchange and its features and facilities, as well as an understanding of electronic mail terminology and networking concepts. Microsoft Exchange users will be able to increase the effectiveness of organisational communication both internally and externally, locally and globally.

Lotus Notes v5 Introduction; Using Lotus Notes [try before you buy]  [view course details]
This course is designed to introduce users to Lotus Notes 5. This course will provide the readers with the basic skills and knowledge necessary to get started using the essential features of Lotus Notes 5 to benefit from this powerful workplace tool.

Lotus Notes v5 Intermediate; Programming in Lotus Notes [try before you buy]  [view course details]
This course is designed for existing users of Lotus Notes 5 to extend their knowledge of the software beyond the basic features by learning how to program in Lotes Notes.

Lotus Notes v5 Advanced; Programming using Lotus Script [try before you buy]  [view course details]
This course is designed to allow users to work with Lotus Notes 5's advanced features by learning how to program using Lotes Script.

Lotus Notes 5.0 Introduction [try before you buy]  [view course details]
Lotus Notes is the industry leading groupware product facilitating data sharing and communications between staff intra and inter-office on a local and international basis. This course will provide the readers with the basic skills and knowledge necessary to get started using the essential features of Lotus Notes 5.0 to benefit from this powerful workplace tool.

Lotus Notes 5.0 Advanced User [try before you buy]  [view course details]
This course is an advanced course of some of the more technical user features of Lotus Notes. Users who appreciate a challenging experience will enjoy venturing into Notes database design and automation features. Readers will learn to use remote working, database replication, mail rules and agents. The course also covers application integration topics such as importing, exporting, linking and embedding data.

Lotus Notes 5.0 Mail, Calendar & Scheduling [try before you buy]  [view course details]
This course introduces the readers to the basic features of Lotus Notes Mail. At the end of the course, users will be able to confidently send, reply to and forward mail, create draft mail and stationery, change letterheads, create folders to store mail, create and manage tasks, send bookmarks and phone messages, create private groups, archive mail messages, use the out of office agent and customise mail preferences.

Lotus Notes 4.6 Mail, Calendar & Schedule User Introduction [try before you buy]  [view course details]
This course introduces the readers to the basic features of Lotus Notes Mail. At the end of the course, users will be able to confidently send, reply to and forward mail, create draft mail and stationery, change letterheads, create folders to store mail, create and manage tasks, send bookmarks and phone messages, create private groups, archive mail messages, use the out of office agent and customise mail preferences.

Lotus Notes 4.6 Basic User [try before you buy]  [view course details]
Lotus Notes is the industry leading groupware product facilitating data sharing and communications between staff intra and inter-office on a local and international basis. This course will provide the readers with the basic skills and knowledge necessary to get started using the essential features of Notes to benefit from this powerful workplace tool.

Lotus Notes 4.6 Advanced User [try before you buy]  [view course details]
This course is an advanced presentation of some of the more technical user features of Lotus Notes. Users who appreciate a challenging experience will enjoy venturing into Notes database design and automation features. Readers will learn to use and create queries, full text indexes, agents and SmartIcons. To import & export data, link & embed objects and write basic formulas, plus understand Notes @ functions, advanced replication and using Notes on the Web.

Lotus Notes 4.5 Mail, Calendar & Schedule User Introduction [try before you buy]  [view course details]
This course introduces the readers to the basic features of Lotus Notes Mail. At the end of the course, users will be able to confidently send, reply to and forward mail, create draft mail and stationery, change letterheads, create folders to store mail, create and manage tasks, send bookmarks and phone messages, create private groups, archive mail messages, use the out of office agent and customise mail preferences.

Lotus Notes 4.5 Basic User [try before you buy]  [view course details]
Lotus Notes is the industry leading groupware product facilitating data sharing and communications between staff intra and inter-office on a local and international basis. This course will provide the readers with the basic skills and knowledge necessary to get started using the essential features of Notes to benefit from this powerful workplace tool.

Lotus Notes 4.5 Advanced User [try before you buy]  [view course details]
This course is an advanced presentation of some of the more technical user features of Lotus Notes. Users who appreciate a challenging experience will enjoy venturing into Notes database design and automation features. Readers will learn to use and create queries, full text indexes, agents and SmartIcons. To import & export data, link & embed objects and write basic formulas, plus understand Notes @ functions, advanced replication and using Notes on the Web.

Lotus Organizer Millennium Edition Introduction [try before you buy]  [view course details]
Organizer Millennium Edition from Lotus Corporation provides users with the facilities to increase their effectiveness in managing their time, communication with others and managing personal contact information. On completion of the course the readers will understand the principles and terminology of an electronic personal information manager; be able to access Organizer and use the features and facilities of the package including sharing data between individuals or groups; and appreciate how Organizer can improve their communications productivity.

Lotus Organizer 97 Introduction [try before you buy]  [view course details]
Organizer 97 from Lotus Corporation provides users with the facilities to increase their effectiveness in managing their time, communication with others and managing personal contact information. On completion of the course the readers will understand the principles and terminology of an electronic personal information manager; be able to access Organizer and use the features and facilities of the package including sharing data between individuals or groups; and appreciate how Organizer can improve their communications productivity.

Novell GroupWise 5.2 Introduction [try before you buy]  [view course details]
Novell GroupWise 5.2 is the integrated e-mail, calendar, scheduling and task manager with web access from Novell designed to help people work together. This course is designed to get the new user proficient in using the features and facilities offered by this software.

Novell GroupWise 5.5 Introduction [try before you buy]  [view course details]
Novell GroupWise 5.5 is the integrated E-Mail, calendar, scheduling and task manager with Web access from Novell designed to help people work together. This course is designed to get the new user proficient in using the features and facilities offered by this software. In this course, you will learn how to use all these facilities and to integrate GroupWise 5.5 into your working environment.

Novell GroupWise 5.1 Introduction [try before you buy]  [view course details]
Novell GroupWise 5.1 is the integrated E-Mail, calendar, scheduling and task manager from Novell designed to help people work together. This course is designed to get the new user proficient in using the features and facilities offered by this software.

Novell GroupWise 5.x Installation and Administration [try before you buy]  [view course details]
Novell GroupWise 5.x is the integrated E-Mail, calendar, scheduling and task manager from Novell designed to help people work together. This course is designed to make the Systems Administrator proficient in planning, installing and administering Novell GroupWise.

Symantec ACT! 2000 Introduction [try before you buy]  [view course details]
This course is designed to give an introduction to ACT! 2000, Symantec's business contact manager for the Windows environment. This course will give readers a good understanding of recording their contacts, maintaining a contact history, communicating via a range of media, scheduling their activities and producing reports.

Symantec ACT! 2000 Intermediate [try before you buy]  [view course details]
This course is designed to show readers more advanced features of the contact manager application, Symantec ACT! 2000. Readers will learn to use advanced search criteria, work with groups, use the forecasting and graphing features, customize reports and integrate ACT! with the web, email and Microsoft Outlook.

Symantec ACT! 2000 Administration [try before you buy]  [view course details]
This course is designed to expand knowledge of ACT! 2000, Symantec's business contact manager for the Windows environment. The course will give readers a good understanding of administering and customizing ACT! databases and reports.

Symantec ACT! 4.0 Introduction [try before you buy]  [view course details]
This intensive course is designed to give an introduction to ACT! 4.0, Symantec's business contact manager for the Windows environment. This course will give readers a good understanding of recording their contacts, maintaining a contact history, communicating via a range of media, scheduling their activities and producing reports.

Symantec ACT! 4.0 Administration [try before you buy]  [view course details]
This intensive course is designed to expand knowledge of ACT! 4.0, Symantec's business contact manager for the Windows environment. The course will give readers a good understanding of administering and customising ACT! databases and reports.

Symantec ACT! 3.0 Introduction [try before you buy]  [view course details]
This intensive course is designed to give an introduction to ACT! 3.0, Symantec's business contact manager for the Windows environment. This entirely 'hands on' course will give readers a good understanding of recording their contacts, maintaining a contact history, communicating via a range of media, scheduling their activities and producing reports.

Symantec ACT! 3.0 Advanced [try before you buy]  [view course details]
This intensive course is designed to expand knowledge of ACT! 3.0, Symantec's business contact manager for the Windows environment. This entirely 'hands on' course will give readers a good understanding of recording their contacts, maintaining a contact history, communicating via a range of media, scheduling their activities and producing reports.

Symantec ACT! 2.0 to 3.0 Conversion [try before you buy]  [view course details]
This intensive course is designed to give existing ACT! Users familiar with the product in a Windows environment an introduction to Symantecs' new business contact manager for the Windows 95/98 environment ACT! Version 3.0. This entirely 'hands on' course will give readers a good understanding of recording their contacts, maintaining a contact history, communicating via a range of media, scheduling their activities and producing reports.

Goldmine 4.0 User Introduction [try before you buy]  [view course details]
This intensive course is designed to give an introduction to Goldmine 4.0, a powerful business contact manager for a workgroup environment. This course will give readers a good understanding of recording their contacts, maintaining a contact history, communicating via a range of media and scheduling activities.

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