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There are many excellent online courses. This has been hugely beneficial in my day to day work.
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- Louise Nolan
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PC Hardware Support Syllabus 9 Courses
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> A+ Certification
> PC Hardware Support Syllabus 9
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A+ Module 1 - Hardware Basics
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At the end of this course you will be able to - without reference to manuals, identify and correctly name all of the components that make up a system unit and a motherboard; describe the functions of all PC components; from a PC technician's toolkit, correctly identify the tools required to perform any given PC maintenance task. |
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A+ Module 2 - System Configuration
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At the end of this course you will be able to - define the function of BIOS; define the terms EEPROM and EPROM; describe the features of Flash BIOS; name two reasons why you might upgrade BIOS; describe the keystrokes used to run a BIOS setup program; describe the typical parameters stored in CMOS; identify the default use of the 16 interrupts in an IBM PC/AT system; identify the default use of the 8 DMA channels in an IBM PC/AT system; identify the default use of the I/O ports used by COM1, COM2, LPT1, LPT2 in an IBM PC/AT system; identify the location and size of the upper memory area; Use operating system tools (such as Microsoft Diagnostics, or Device Manager) to determine the usage of any given IRQ, DMA channel, I/O port or upper memory address; determine if your PC has a resource conflict using operating system tools. |
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A+ Module 3 - Safety and Preventative Maintenance
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At the end of this course you will be able to: identify the procedures and materials you should use to clean a mouse, monitor case, keyboard, touch pad, drive heads, power supplies and fans; correctly describe the equipment required to protect your PC systems from a power surge, sag or blackout; identify the correct procedures for storage of PC components; identify the procedures for working with high-voltage equipment and devices that contain lasers; identify at least two types of hazardous materials you may encounter when working with PCs, printers or cleaning agents; describe the function of an MSDS; take any piece of anti-static equipment, identify its use and correctly implement it in the workplace. |
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A+ Module 4 - Installing, Upgrading and Troubleshooting
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At the end of this course you will be able to use the correct procedures to replace the following components of a PC: keyboards, monitors, serial/parallel devices, storage devices, interface cards, power supply units, processors, memory and motherboards. You will be able to install and configure a slave or master IDE device and install an IDE hard disk and configure its partitions and file systems.
You will recognize the features of SCSI standards and be able to install and configure a SCSI adapter and peripherals. You will lean how to install a video card and monitor and install and configure a modem. You will also be able to suggest techniques to employ when troubleshooting, troubleshoot the PC boot process, use a multimeter to test a power supply and diagnose POST, processor, memory, modem, hard and floppy disk, audio, monitor/video and I/O port errors. |
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A+ Module 5 - Motherboards and Components
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At the end of this course you will be able to: define the following processor terminology: clock speed, processor cache, data bus, address bus, register, multi-tasking, multi-processing, real mode, protected mode, virtual real mode; define the addressable memory capacity, processing speeds, register size and data bus size of the Intel 486 and Pentium range of processors; describe processor sockets, their characteristics and processor compatibility; describe the following memory types: DRAM, SRAM, WRAM, and give examples of how they are used; describe the characteristics of different types of memory packaging, such as DIPP, SIMM and DIMM; name two different types of memory error detection; describe the standard components of a motherboard including: chipset, clock, I/O ports, memory slots, Level 2 cache; describe the features of AT, ATX, LPX and NLX systems board form factors; describe the features of ISA, MCA, EISA, VESA, PCI and PCMCIA buses. |
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A+ Module 6 - Printers
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At the end of this course you will be able to: describe the components and operation of dot matrix, inkjet and laser printers; describe the methods used to connect printers to PCs; install and configure printer drivers; troubleshoot common printer problems. |
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