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There are many excellent online courses. This has been hugely beneficial in my day to day work.
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- Louise Nolan
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Soft Skills Courses
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Our members enjoy an ever-increasing library of over 575 online training courses at their fingertips.
Simply search for a course, choose a category or scroll through the complete library.
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Courses
> Soft Skills
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Appraisal Techniques
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In order to be sure that the needs and overall goals of the organisation are being met, Managers are given targets. By utilising the skills of their team, managers can delegate work that will ensure that the targets are achieved. To do this properly, managers need to review their staff's performance, given them feedback on their overall performance and discover each individual's aspirations. |
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CTT+ Study Guide
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This self-study guide has been primarily developed to help experienced trainers prepare for CompTIA’s CTT+ computer and video-based examinations. It may also be used as the basis of a workshop-style training program.
It is based on an “exam cram” learning style and comprehensively explains the two examinations.
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Assertiveness Skills
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The Oxford English dictionary defines 'assert' as: 'maintain, declare one's claim to rights' and 'assert oneself' as: 'insists on one's rights'. Assertiveness training therefore, focuses on understanding, acknowledging and learning how to declare one's rights. This training course involves readers in realising their own rights and the right of others in the workplace. Practical activities allow readers to practice expressing their views, opinions and ideas and to listen the views, opinions and ideas of others. Readers will also learn to recognise differences and when not to be assertive. |
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Counselling Techniques
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Managers these days sometimes find themselves in a situation where counseling skills are required. A manager needs to recognise the difference between coaching and counseling in order to change approach and enable the member of staff to sort out their problems. This course aims to introduce the concept of Counseling and develop some of the skills needed for successful Counseling. |
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Creative Thinking Techniques
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Sometimes our thinking gets stuck and we need to find unusual and different ways of getting round a problem. This course provides some those techniques. A number of different techniques are introduced and practiced during the day. It is common for individuals to like and enjoy some of the techniques and find others difficult. The purpose of the course is to provide a wide choice of options. |
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Customer Care for IT Telephone Support Staff
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Telephone Support Staff are often the only contact a customer has with the organisation; they therefore represent all that is potentially good, or bad, about their Company to the customer. Often Telephone Support Staff bear the brunt of a customer's frustrations and all too often, because most of us have learnt t avoid conflict, customers are still frustrated at the end of a call, since their fundamental concern has neither been unearthed nor, therefore, dealt with. This course will enable readers to better understand the hidden messages and language that customers use; to understand how to identify and handle telephone types. It will provide them with questioning techniques and improve their listening skills so that they will be better able to deal with customer complaints. It will give them a deeper understanding of how to deliver real quality customer service and how to retain customer loyalty. |
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Facilitation Skills for IT Staff
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To provide individuals with the skills needed to facilitate group activities in the working environment. Increasingly these days IT staff are asked to facilitate or run meetings and need to know the people handling skills involved in facilitation to enable the meeting participants come to an appropriate conclusion. This is particularly so where end users and IT people are meeting to discuss major projects. The course involves readers working on processes and procedures that result in successful meeting facilitation through the use of group and individual activities, exercises, formal inputs etc. |
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Investment Appraisal
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This course is intended for managers who are having to justify capital expenditures and need to know something of the methodologies and theory behind justifying major pieces of expenditure. The course involves readers working on processes and procedures that result in successful investment appraisal through the use of group and individual activities, exercises, formal inputs etc. |
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Help Desk Analyst
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This course will prepare readers for the Help Desk Institute's "Certified Help Desk Analyst" certification. Readers will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk tools, technologies, processes and management concepts. The material in this course will help you to learn the HDI Certified Help Desk Analyst Examination Objectives (Exam Code: HD0-100 / Version: 1.0 / Release Date: October 2000). |
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Management of Change
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Individuals are suspicious of change since it inevitably involves different actions and practices than those which they are currently familiar with and used to. Change is a black box that needs to be unlocked with care! The course involves readers working on their own specific change events and creating plans and procedures which will help smooth their change processes through group and individual feedback, exercises, formal inputs etc. |
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Negotiation Skills
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Too often a group will meet to negotiate an arrangement and fail to come to a reasonable position - entrenched positions will stop useful negotiation and poor use of interpersonal skills leads to "stand off" positions and win-lose type situations. Aggressive behavior wins out and the result is not implemented. Win-lose can lead to a future of even less useful meetings. This Course offers the opportunity to learn to negotiate to a position of success. |
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Presentation Techniques for Impact
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90% of business presentations are done for a purpose over and above information giving - they are done to make the audience take some specific action. With this in mind, this course takes a different approach to presentations skills training that focuses upon the actions that the presenter wishes the audience to take after the presentation. |
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Recruitment and Interviewing Skills
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Successful managers and team leaders need the skills to find and recruit the best candidates for their team. The course is a two day event which involves readers working on processes and procedures that result in successful selection and recruitment decisions through the use of group and individual activities, exercises, formal inputs etc. |
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Stress Management
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We are all aware of the dangers of stress in our lives, however, how many of us know the signs and symptoms in ourselves, and ways to prevent stress taking over our condition? It is important not only to recognize stress symptoms, but to know how to counteract the signs and regain balance in our lives. This course has been designed to help readers to recognize stress, recognize how we place pressure on ourselves and how to prevent this from becoming destructive. |
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Train the IT Trainer
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Business strategies and IT systems which underpin them are severely limited if users are unable to fulfill their promise by utilizing effectively the computer systems. It is at this point that professional IT training comes into its own. Traditional training techniques form a good basic knowledge for the IT trainer but do not cover the unique environment in which this type of training takes place. The aim of this focused course is to prepare the IT trainer for these special circumstances. |
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Train the IT Trainer Advanced Workshop
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This course is intended to assist existing trainers in improving their training techniques and approaches with a focus on the behavioral aspects of delegates. This highly participative course will draw upon real examples taken from readers' own experiences in training sessions. Questionnaires; models; discussions and role-play activities will be used. |
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Train the Trainer
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Professional trainers produce professional results. This course will provide readers with a solid foundation of skills and knowledge of process of learning, the role of the individual trainer and issues of importance when working with groups. |
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